App support
Vintage Handbag Identifier
Help with scans, plans, credits and privacy. Last updated 20 October 2026.
Email josh@kovus.dev for bugs, feedback or privacy requests.
Support language: English
Do I need a subscription?
Yes. On a new install, a Collector plan is required to enter the main app. The first launch opens with a welcome screen, then three built-in examples that need no camera, upload or credit. A short consultation of ten questions about how you collect comes next, then the plan screen. Skip the tour on the welcome screen, or Skip on the screens after it, goes straight to the plan screen. Restore purchases is on the welcome screen and in every state of the plan screen, so an existing subscriber never has to buy twice.
A plan covers the bundled catalogue (1,102 documented Coach and Louis Vuitton styles from 1981 to 1999), search, bag comparisons, wishlists, your local collection, unlimited Creed scans and an allowance of whole-bag photo identifications.
If you finished onboarding on an earlier build, that installation keeps the free tier it was given, including its single free Creed scan.
Plans and credits
Annual adds 50 whole-bag photo identifications at the start of each paid year. Eligible customers can start it with a 7-day free trial and 5 whole-bag credits, and the first paid year adds 50 more.
Weekly adds 2 whole-bag photo identifications each week. There is no free trial on this option.
Both plans include unlimited Creed scans, and unused credits do not expire. The App Store prices each plan in the currency of your storefront, so the figure shown on the plan screen is the figure you pay. The plan screen offers the trial only if you are eligible. The trial length, the renewal price and how to cancel are stated there before you buy.
Collector Monthly is no longer sold. If you subscribed to it while it was offered, your plan access continues as before.
Creed scans
Point the camera at the serial patch. With your consent, the photo is sent over an encrypted connection and read by Google Gemini. Kovus does not store or retain it. Google handles the request under its own Gemini API terms. If you decline remote processing, your iPhone is offline, or the reading service cannot be reached, the stamp is read on your iPhone instead. Creed scans are unlimited on every plan. The Privacy Policy has the detail.
Restore a purchase
In the app, open More and look for Restore purchases. Depending on your app version, it may be inside Plans & access or Identification access. Stay signed in to the Apple ID used for the original purchase. If access still does not appear, email us with the app’s anonymous support identifier and, if available, the Apple transaction reference.
Manage or cancel a subscription
Open iPhone Settings, tap your name, choose Subscriptions, then select Vintage Handbag Identifier. Cancelling stops future renewals. Deleting the app, or using Delete my data inside the app, does not cancel a subscription.
A photo will not scan
For a Creed scan, use even light, avoid glare and fill the frame with the serial patch. A Creed scan still works without a connection, because the stamp is read on your iPhone instead. For a whole-bag identification, include the full bag, a clear Creed patch, hardware and distinctive construction details. Camera access can be changed in iPhone Settings.
Where is my collection stored?
Saved bags, notes, collection photos and recent identification history are stored locally on your iPhone. Removing the app removes that local data, subject to Apple’s device backup behaviour. Kovus does not store or retain Creed photo bytes. Whole-bag photos leave the device only after you confirm. Read the Privacy Policy.
Backups and previously deleted records
Where your app version offers collection backups, the backup contains records and private details, but not retained photos or receipt images. Keep original images separately. A normal restore preserves deletion decisions on this installation. To recover records you previously deleted, including after Delete my data, choose Import as new when that option is available. This creates new records and may duplicate existing ones. Review export previews before sharing and keep your backup somewhere private.
Identification limits
Results compare visible evidence, and only Coach and Louis Vuitton results have catalogue records behind them. They are not authentication, an appraisal or a guarantee of age, condition or resale value. Have high-value purchases checked by a qualified professional.Vintage Handbag Identifier is an independent reference and is not affiliated with or endorsed by Coach, Louis Vuitton, Hermès, Chanel, Fendi or Gucci.
Terms
Vintage Handbag Identifier uses Apple’s standard Licensed Application End User License Agreement.Read the Apple Standard EULA.